TIAEL: Crafted with Confidence and Elegance. Tiael is a women’s fashion brand dedicated to creating exquisite pieces embodying classic style, confidence, and refinement.
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1. Where do you ship?
AnswerCurrently, we only ship within the Philippines via LBC, JnT, JRS, and Ninjavan
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2. What are your modes of payment?
AnswerWe accept payments through the following channels:
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3. How long will it take me to get my order?
AnswerSince we are on a pre-order basis, once we have received your order and payment, please expect your item within 10-14 business days.
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4. How do I return my order?
AnswerWe do not allow returns or exchanges. Please check the size guide before placing your order. You may send us a message if you need help.
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5. How do I cancel or change my order?
AnswerOnce an order has been placed, modifications or cancellations cannot be guaranteed. If you need to make any changes to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.
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6. How do I check the status of my order?
AnswerOnce your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by visiting our website and entering the provided tracking number in the designated tracking section.
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7. I received the wrong order, what do I do?
AnswerWe are so sorry you didn’t receive what you ordered. We understand that an experience like this can be very upsetting. Kindly contact our customer service so we may assist you immediately and properly.
If your questions are not answered in the FAQs, do not hesitate to contact our customer service, and we would be more than happy to answer them.