Shipping Policy
We are committed to providing you with an exceptional shopping experience, including prompt and reliable shipping services. This Shipping Policy outlines important information regarding our shipping procedures, including delivery times, shipping options, and related policies. Please read this policy carefully before placing your order.
Processing Time:
Once your order is received, it will be processed within 1-2 business days.
Please note that processing time may be longer during peak seasons or promotional periods.
Shipping Methods and Delivery Times:
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 3-5 business days within Metro Manila and 5-7 business days for provincial areas.
- Express Shipping: Estimated delivery time is 1-3 business days within Metro Manila and 2-4 business days for provincial areas.
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances.
Shipping Rates:
Shipping rates are calculated based on the weight and destination of your order.
During the checkout process, you will be provided with the available shipping options and their corresponding rates.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track the status of your order by visiting our website and entering the provided tracking number in the designated tracking section.
International Shipping:
At this time, we only offer shipping within the Philippines. We do not provide international shipping services.
Address Accuracy:
It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete.
Tiael will not be held responsible for any delays, losses, or additional charges resulting from incorrect or incomplete shipping information.
Shipping Restrictions:
Tiael reserves the right to refuse or cancel orders that violate any applicable laws, regulations, or shipping restrictions.
We are unable to ship to P.O. Box addresses or military addresses.
Order Modifications or Cancellations:
Once an order has been placed, modifications or cancellations cannot be guaranteed.
If you need to make any changes to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team within [Insert number] days of the expected delivery date.
We will work with you to resolve the issue and initiate a claim with the shipping carrier if necessary.
Returns and Exchanges:
For information regarding our returns and exchanges policy, please refer to our Returns Policy.
Contact Us:
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. You can reach us via email at contacttiael@gmail.com or by phone at [Insert phone number].
We value your satisfaction and strive to provide you with the best shipping experience possible. Thank you for choosing Tiael, and we look forward to serving you.